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JOB SUMMARY: This position is located at the Tickets & Travel Office, Morale, Welfare and Recreation Department, NAS Jacksonville, FL. The incumbent will oversee the operations of the Tickets and Travel Office and staff.
MAJOR DUTIES: Administers a comprehensive and versatile information, ticket and tours program. Sells tickets to concerts, attractions and other events. Establishes and maintains close working relationships with travel operators, restaurants, hotel/motels, theme parks and attraction in the local commuting area. Periodically acts as tour guide or investigates tour destinations to insure maximum success and patron satisfaction. Packages, prices and schedules tours to meet anticipated demand and according to availability of destination, costs, and probability of success.
Prepares, monitors and evaluates ITT NAF and APF budget to include UFM monies for annual budget and monthly status reports of variances and inventory differences to the proper chain of command. Acts as Tri-Base coordinator of tours and the annual Travel Fair. Organize locations, dates and times with tri-base area and incorporates into the Nationwide ITT Travel Show schedule. Markets tours through all ITT/ITR offices. Ensures special needs for the customers are included in cruise, hotel or dinner reservations.
Responsible for preparing daily activity reports for cruise and hotel commissions on a daily or as needed basis. Orders and sells various theme park tickets. Responsible for joint events with other MWR programs, such as overnight trips with the Liberty Program to include hotel reservations, bus reservation and tickets for attractions or Youth Activities trips to include bus reservation, driver and ticket costs.
Keeps ticket prices current. Submits invoices and goods movements to accounting for payment. Responsible for marketing campaigns for all ITT tours, prices and special events that are submitted to MWR Marketing Department. Responsible for maintaining ticket inventories. Negotiates local contracts on the Nationwide Military Ticket Voucher Program in conjunction with the US Army and Marine Corps.
KNOWLEDGE AND SKILLS REQUIRED: A minimum of three (3) years of experience that demonstrates a working knowledge of the ITT Program. A Bachelor’s degree in Recreation/Leisure may be substituted for two (2) years of experience with one (1) year of actual on the job work experience. Must show documented experience in the travel industry that shows management responsibilities that include scheduling, budgeting, etc. Must be able to effectively and efficiently develop a departmental operation plan to meet the needs of a diverse program with many unique leisure time offerings. Must have skill in evaluating customer input and feedback, leisure trends, marketing strategies and trends to ensure a well-balanced program. Must have knowledge of a budgetary process. Must have the necessary skills to efficiently operate and use a computerized point of sales system, Word, Excel, Office, Access and other related programs associated with a high volume travel office. Must have practical knowledge of managerial and supervisory responsibilities to make the most effective use of manpower, materials and equipment which provides optimum satisfaction while maintaining a cost effective tour operation. Must have sufficient knowledge of marketing and promotional techniques for effective advertising and dissemination of tours information.
CPR/First Aid certification required but can be achieved within 60 days of hire.
NOTE: Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of closing date. For positions requiring travel more than twice per year, selectee will be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
HOW TO APPLY: All interested applicants should submit an application OR resume as well as the Declaration of Federal Employment (OF 306) (https://www.opm.gov/forms/pdf_fill/of0306.pdf) in one of the following ways:
BY FAX TO: (904) 542-3424
SUBMIT VIA EMAIL TO: JAXS_NAS_MWRJOBAPPS@NAVY.MIL
NAF Application form and Request for Military Spouse Preference form can be picked up at the MWR Personnel Office or can be downloaded from navymwrjacksonville.com under the "About” tab/Job opportunities.
EMPLOYMENT PREFERENCE: If requesting any type of employment preference, supporting documentation must be submitted with the application/resume to prove preference eligibility. The submission of a preference does not guarantee a position as applicant still must be highly qualified with the knowledge, skills, and educational requirements of each submittal.
*If claiming Veteran's Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (official statements, proof of service, etc). is required.
*If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, etc.) is required.
*If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
*If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
*Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
SPOUSAL PREFERENCE: Spousal Preference can be used only once to gain regular full time employment in the commuting area but may be used multiple times for flexible type position.
To prove eligibility, you must submit the following with your resume/application:
-Request for Military Spouse Preference form
-Copy of spouses’ orders that state the “Ultimate Activity” is within the average commuting distance to NAS Jacksonville.
-A copy of the marriage certificate that provides proof that marriage occurred prior to the issuance of the orders.
Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed.
CONDITIONS OF EMPLOYMENT
Employment is contingent upon a successfully completed and positively adjudicated National Agency Check (NACI) or higher background clearance as required by the position or local security requirements.
“As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination by November 22, 2021 or before appointment or onboarding with CNIC, if after November 22. CNIC will provide additional information regarding what information or documentation will be needed and how you can request of CNIC a legally required exception from this requirement.”
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